Gurpreet Miglani

Experienced Sales and Marketing executive in London

London, UB3 1SB United Kingdom

GURPREET S MIGLANI
28A St. Anselms Road, Hayes, Middlesex  garrymiglani@gmail.com  +44(0)7772255542 +447944632394
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QUALIFICATIONS SUMMARY
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Highly personable Customer Service Professional with over 3.5 years of experience in sales, account management, sales processing and call-centre operations within the telecommunications, travel, and insurance industries.
¨ Experienced in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
¨ Talent for identifying customer needs and presenting appropriate company product and service offerings.
¨ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
¨ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE
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PHONE ACCESSORIES WAREHOUSE, Birmingham, West Midlands UK Aug 2009 to March 2010
Retail Sales Executive

This company has been 5 years in business and they have various branches all over United Kingdom.
As Retail Sales Executive, I managed mobile services and accessories shop in Birmingham city centre. I was responsible for all the daily sales of the shop, providing various services like repairing hardware and software issues, network provider issues, also performed application upgrades, and trained staff in use of computer resources. Furthermore I did regular account management, stock management and marketing.

DELHI MOTORS Tour & Travels – New Delhi, India Oct 2007 to March 2009
Senior Sales Executive

As Sales Executive, I handled daily sales accounts processing.
Investigated and resolved customer concerns in collaboration with respective agency and other departments. Provided measurement on volume and trends to determine business needs and improve customer satisfaction.
• Participated in implementing new paperless process, resulting in streamlined operations.
• Dramatically enhanced customer-satisfaction ratings by quick dealing with customers and ensuring a high degree of accuracy.

R-MANTRA– Noida, U.P India Mar 2007 to Sep 2007
Customer Care Lead

Serve as Customer Care Lead for a telecommunications company working for customers based in USA and Canada.
I was leading a team of 6 employees in daily call centre operations. My role was to provide employees with tools to maintain and increase service levels to both internal and external customers. My major responsibilities include:
• Assisting with development and implementation of product-awareness programme
• Improving employee performance and attendance through daily mentoring and discussions
• Also to work closely with other departments to promote sales contests, clarify information and distribute reports
• And, to gather, analyse and report daily sales and service statistics
I received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management

N.R.I BUSINESS SOLUTIONS PVT. LTD.– Noida, UP India Dec 2006 to Mar 2007
Customer Care- Team Leader

Recruited to provide top-notch service to both internal and external customers. Processed calling card customer accounts, answered questions, responded to concerns with professionalism and sensitivity. Prepared weekly reports for Customer Care Supervisor.
• Selected to coach and mentor new customer service representatives for opening of new call centre.
• Achieved perfect score on all phone monitors throughout tenure.

NET AMBIT INFO– New Delhi, India Feb 2006 to Jun 2006
Customer Care Advisor – Insurance

Served as Customer Service Representative for sales and product awareness for customers
Interfaced with customers to identify needs, field questions and facilitate insurance policy sales. Provided valuable information and resolved issues as needed.
• Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.

EDUCATION AND TRAINING
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DIPLOMA IN HOTEL MANAGEMENT, Kings Langley College of Management, London INTERMEDIATE (A-LEVEL): Rohta Intercollege, - U.P. Board, India (2004-05)
HIGH SCHOOL (G.C.S.E): G.H.P.School, New Delhi, India - C.B.S.E. Board (2002-03)
PERSONAL DETAILS

Date of Birth : 5 March 1987
Father’s Name : S. Surinder Pal Singh
Languages Known : English, Hindi & Punjabi
Nationality : Indian
Marital Status : Single
Mobile : +44 (0) 7772255542, +44 7944632394

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